Troubleshooting errors when going offline in CRM

Ever seen the error message, "The XML passed to the platform is not well-formed XML", when attempting to take the CRM Outlook client offline?

You can track down the problem by performing a platform trace on the PC that is receiving the error. Microsoft provides info on how to accomplish this here.

After enabling tracing, you can review the log file for the cause of the error. The log can be quite lengthy, so search for words such as “Error” or “Exception”. Often the cause is someone such as myself, has attempted to customize the system in an un-supported manner (one example can be seen here).